Free check-in calls for seniors in Illinois
In Illinois the daily call is a sheriff's program in several counties. Lake and DuPage are the two we could confirm on the sheriffs' own pages.
Read on . Programs change their hours, their rules and sometimes stop. Ring the number on the program's own page before you count on it.
Programs we could confirm
R.U.O.K. Personal Wellness Check
A telephone wellness check at a set time every day.
- Run by
- Lake County Sheriff's Office
- Covers
- Lake County
- Who can join
- Homebound residents who live alone.
- How to sign up
- Records Section, 847-377-4200, or SDRecords@lakecountyil.gov, with the registration packet.
- Source
- lakecountyil.gov, read on
Community Care (formerly Guardian)
A free computerized call on the days and times you arrange; she enters a four-digit code to confirm. If she does not, a dispatcher calls, then a neighbor or family member, and if nobody is reached a deputy goes to the house.
- Run by
- DuPage County Sheriff's Office
- Covers
- DuPage County
- Who can join
- DuPage County residents over 62, or with a physical or mental disability, who live alone.
- How to sign up
- 630-407-2400 for an application, or download it from the page.
- Source
- dupagesheriff.org, read on
If none of these covers her town
- Eldercare Locator, a free federal service: 1-800-677-1116, or eldercare.acl.gov. It connects you to the Area Agency on Aging for her county. Ask for "telephone reassurance" by name.
- 211 from a phone in her area. It lists local services, call programs included.
- The sheriff's office or police department for her town, on the non-emergency line. Some run a daily call for older residents and only mention it when asked.
What to ask before you sign her up
- Does it call every day, or only on weekdays? What about holidays?
- What happens on a missed call, and how long until somebody is told?
- Who is told: you, a neighbor, a deputy at the door?
- Is there a waiting list, an age rule or a county rule?
How Care is different from a free program
If one of these programs covers her and fits her day, start there. It costs nothing, and some of them send a volunteer or a deputy to the door, which no phone service can do.
Care is a paid, automated call, not a volunteer and not a public office. It rings at the time you set, in her time zone, on the days you choose, weekends included. Any phone works, a landline too.
When she does not answer, it rings again ten minutes later and sends a text to her phone, then once more at twenty-five minutes. Then the people on your list are told by text and email, one after another, until somebody confirms. Nobody is sent to her house: the people you listed decide what happens next.
It is not an emergency service, it is not a medical device and it cannot detect a fall. Every call says so, and tells her to hang up and dial 911 if she needs help now.
Questions
- Are daily check-in calls for seniors free in Illinois?
- Many are. Most programs on this page say they are free or have no charge. A few do not state a cost, so ask when you call.
- Who runs telephone reassurance programs?
- Usually the Area Agency on Aging for the county, a sheriff's office or police department, a senior center, or a volunteer group.
- What happens if my parent does not answer a free check-in call?
- It depends on the program. Some call a named contact, some send a volunteer or a deputy. Each program's own page, or a call to its number, will tell you.
- Can we use a free program and a paid check-in call together?
- Yes. Some families keep a volunteer who calls for a chat once or twice a week and add a short automated call every morning.